Terms & Conditions

Acceptance of Terms

Effective Date: 27 June 2026

Welcome to TashiCRM ("TashiCRM," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, software platform, applications, and related services (collectively, the "Services").

By creating an account, accessing our website, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your organization.

If you are using TashiCRM on behalf of a business, you represent that you have the authority to accept these Terms for that organization.

2. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to:

Provide accurate and current information

Keep your account information updated

Use a secure password

Notify us immediately if you suspect unauthorized access

You are responsible for anyone who accesses the Services through your account.

3. Description of Services

TashiCRM provides customer relationship management software and related business tools, which may include features such as:

CRM management

Contact management

Marketing automation

Email and SMS communications

Sales pipeline management

Scheduling

Forms

Websites and landing pages

Workflow automation

Reporting

Integrations with third-party services

Artificial intelligence tools

Other business productivity features

Features may change as we continue improving the platform.

4. Acceptable Use

You agree to use the Services responsibly and in accordance with all applicable laws.

You may not use TashiCRM to:

Violate any law or regulation

Send spam or unsolicited communications

Distribute malware or malicious software

Upload harmful or illegal content

Infringe on intellectual property rights

Attempt unauthorized access to our systems

Interfere with the operation of the platform

Reverse engineer or copy the software except where permitted by law

We reserve the right to suspend or terminate accounts engaged in prohibited activities.

5. Your Data

Your business data remains your property.

This includes information such as:

Contacts

Customers

Leads

Documents

Messages

Appointments

Marketing assets

Uploaded files

Other content stored within your account

By using the Services, you grant TashiCRM permission to store, process, and transmit your data solely for the purpose of providing the Services.

We do not claim ownership of your business information.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information.

Although we strive to maintain a secure platform, no system connected to the Internet can be guaranteed to be completely secure.

7. Subscription Plans

Some Services require a paid subscription.

By purchasing a subscription, you agree to:

Pay all applicable fees

Provide accurate billing information

Keep payment information current

Authorize recurring billing where applicable

Subscription pricing may change with advance notice.

Unless otherwise stated, subscriptions automatically renew until canceled.

8. Payments

Payments are due according to your selected billing cycle.

If payment cannot be processed, we may:

Suspend access

Limit functionality

Charge applicable late fees where permitted

Terminate the account after reasonable notice

Taxes are the responsibility of the customer unless otherwise required by law.

9. Cancellations

You may cancel your subscription at any time through your account settings or by contacting customer support.

Cancellation prevents future billing but does not automatically create refunds for prior charges unless required by applicable law or expressly stated in your subscription agreement.

10. Refund Policy

Unless otherwise stated in writing, subscription fees are non-refundable.

If you believe billing occurred in error, please contact us promptly so we can investigate and resolve the issue.

11. Third-Party Integrations

TashiCRM may integrate with third-party applications including email providers, payment processors, social media platforms, calendars, AI services, and other business software.

These third-party services operate under their own terms and privacy policies.

We are not responsible for the functionality, availability, or practices of third-party providers.

12. Artificial Intelligence Features

Some features may use artificial intelligence to assist with content creation, workflow suggestions, reporting, customer communications, or automation.

AI-generated content should always be reviewed by users before publication or distribution.

You remain responsible for all content generated, edited, or sent through your account.

13. Intellectual Property

The TashiCRM platform—including its software, design, branding, graphics, documentation, logos, workflows, and related materials—is owned by TashiCRM or its licensors.

These Terms do not transfer ownership of any intellectual property.

You may not reproduce, distribute, or create derivative works without prior written permission.

14. Service Availability

We strive to provide reliable access to the Services but cannot guarantee uninterrupted availability.

From time to time we may perform maintenance, upgrades, or emergency repairs that temporarily affect access.

We are not liable for interruptions beyond our reasonable control.

15. Backup Responsibilities

While we maintain reasonable backup and disaster recovery procedures, customers are encouraged to maintain copies of important business information.

You are responsible for retaining records required for your business operations.

16. Termination

We may suspend or terminate your account if you:

Violate these Terms

Engage in fraudulent activity

Fail to pay subscription fees

Use the Services in a manner that harms the platform or other users

You may stop using the Services at any time.

Upon termination, access to your account and stored information may be removed after any applicable retention period.

17. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, TashiCRM disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or suitable for every business need.

18. Limitation of Liability

To the fullest extent permitted by law, TashiCRM shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunities, lost data, or business interruption.

Our total liability arising out of or relating to these Terms shall not exceed the amount you paid to TashiCRM during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

19. Indemnification

You agree to defend, indemnify, and hold harmless TashiCRM, its employees, officers, contractors, affiliates, and partners from claims, damages, liabilities, costs, and expenses arising from:

Your use of the Services

Your violation of these Terms

Your violation of applicable law

Your infringement of another person's rights

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Utah, without regard to conflict of law principles.

Any legal action arising under these Terms shall be brought in the appropriate state or federal courts located in Utah.

21. Changes to These Terms

We may update these Terms from time to time.

When significant changes are made, we will update the Effective Date and may provide additional notice through the platform or by email.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

22. Contact Information